Knowledge base | Help Desk

Knowledge base for customer questions.

Develop a customized chatbot based on your existing knowledge base. We offer you the opportunity to customize and manage the knowlegde base so that it is perfectly tailored to the needs of your visitors and FAQ.

Prevent problems

Having answers everywhere keeps customers happy and increases the odds of a sale.

Organize all types of content

Offer customers to search through your FAQs, tutorials, guides, instructions, directions, and more.

FAQ generator

Use our FAQ generator to start out your FAQs if you don't have any.

Analyze customer behaviors

Find trends on what users are searching for before a purchase.

Improvement opportunities

Use the data to improve weaknesses on your website and add more to the knowledge base.

Export data

Use our integrations to export data out of Chatenco and into your systems like HubSpot.

Reuse answers over live chat

Offer real-time clarity with a proper answer from the knowledge base.

Reuse answers over email

Answer with a guide or tutorial and get them on your website.

See behavior relationships

Chatenco will report back which content is getting hit by which search query, similar to google.

Try it on your website today!

Simple pricing

No credit card required

Cancel anytime

Startup

$

19

/ month

Plug & play : Enhance your website with a personalized welcome video. Enjoy complimentary sales and support features.

3,000 visitors

Essential settings​

3 videos

30 answers

30 threads​

Standard

$

49

/ month

Build & play : All video features unlocked for leads and sales. Best for small ventures, side-gigs, new websites, and professional services.

100,000 visitors

All settings​ (including Ai)

Customer support​

Unlimited videos

Unlimited answers

Unlimited threads​

Removed "powered by"

Business

$

99

/ month

Relax & play : use our AI tools, and invite your team. best plan for growing e-commerce stores and large websites.

500,000 visitors

All settings​ (including Ai)

Priority support​

Unlimited videos

Unlimited answers

Unlimited threads​

Removed "powered by"

Startup

$

182

/ year

Plug & play : Enhance your website with a personalized welcome video. Enjoy complimentary sales and support features.

3,000 visitors

Essential settings​

3 videos

30 answers

30 threads​

Standard

$

470

/ year

Build & play : All video features unlocked for leads and sales. Best for small ventures, side-gigs, new websites, and professional services.

100,000 visitors

All settings​ (including Ai)

Customer support​

Unlimited videos

Unlimited answers

Unlimited threads​

Removed "powered by"

Business

$

950

/ year

Relax & play : use our AI tools, and invite your team. best plan for growing e-commerce stores and large websites.

100,000 visitors

All settings​ (including Ai)

Priority support​

Unlimited videos

Unlimited answers

Unlimited threads​

Removed "powered by"

Enterprise

Customized pricing : for customized feature set and support. Typically reserved for websites with 1 to 10 million hits per month.

Everything you need for an enterprise

On-prem installation

Custom dashboard

Unlimited Chatbots

SSO integration

Unlimited agents

Unlimited visitors

Unlimited in everything​

You've got Questions. We've Got Answers.

Video is the present and the future. People are consuming content like never before, and short-form videos, in particular, are changing the landscape.

By having bite-sized videos on your website’s pages, you can add a touch of personalization for brand recall, boost the trust factor, and get more sales or bookings!

Definitely not. That would be counter-intuitive since we are all about conversions. We literally have nightmares about people leaving your website without converting, which is why we optimize for speed. Your website loads first, always. 

Chatenco’s videos are compressed and delivered for mobile 4G devices. We have 200+ servers worldwide to accommodate all our awesome

You bet it will. Chatenco works with most website builders like WIX, Shopify, and Squarespace.

These are the known exceptions where Chatenco will not work as designed:

  1. GoDaddy’s Basic Website Builder (not to be confused with GoDaddy Hosting)
  2. Google Sites

You can customize the buttons as per your unique requirements to say anything you want whether it’s ‘Buy Now’, ‘Book a Consultation’, or ‘Help Me’.

We have built-in live chat, or you can use other live chat services like Facebook Messenger or WhatsApp.

Everyone promises excellent customer support to the point that it has become a cliche. 

But at Chatenco we put our money where our mouth is. Our amazing reviews are a testament to the fact that we move mountains for the ultimate satisfaction of our clients! 

WOULD YOU ALSO LIKE TO BECOME A SUCCESS STORY BY DEPLOYING CHATENCO ON YOUR WEBSITE?

Feel free to schedule an appointment we’d love to meet with you to discuss how we can work together to achieve your goals.
Additionally, we’ll explain our unique approach plan. Have other questions? Feel free to reach out to us.